Terms and conditions
These terms and conditions, as may be amended from time to time, apply to all our services, activities and offers, directly or indirectly (through distributors and service providers) are made available online. Our services and activities are available and displayed through any mobile device, by email or by telephone. By accessing, browsing and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the "website") and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below and to the privacy statement outlined below.
These pages, the content and infrastructure of these pages, and the online reservation service provided on these pages and through the website are owned, operated and provided by Tripvendy® and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below. Our Service is made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, reservations, tickets, products or services available on our Platform for any commercial or competitive activity or purpose.
Definitions and terms
Tripvendy, Tripvendy.com, we, us or our means Tripvendy.com®.
"Platform" means the (mobile) website and application on which the Service and Activities are made available owned, controlled, managed, maintained and/or hosted by Tripvendy.com.
"Service" means the online reservation service (including the facilitation of payments) of various products, services and activities, as from time to time made available by Suppliers on the Platform.
"Supplier" means the provider of services and activities (e.g. restaurant, café, bar, attraction, museum, sightseeing tour, cruise, sports center, SPA, Park, hotel, motel, rail and coach tours, transfers, tour operators, insurances, and any other travel or entertainment related product or service, as from time to time available for reservation on the Platform.
Scope of service
Through the Platform, we (Tripvendy.com® and its affiliate (distribution) partners provide an online platform through which Suppliers can advertise their activities, service and products for reservation, and through which visitors of the Platform can make such reservations (i.e. the reservation service). By making a reservation through Tripvendy.com, you enter into a direct (legally binding) contractual relationship with the Supplier with which you make a reservation or purchase a product or service (as applicable). From the point at which you make your reservation, we act solely as an intermediary between you and the Supplier, transmitting the details of your reservation to the relevant Supplier(s) and sending you a confirmation email for and on behalf of the Supplier.
When rendering our Service, the information that we disclose is based on the information provided to us by Suppliers. As such, the Suppliers are given access to an extranet through which they are fully responsible for regular updating of all rates, ongoing and new services and activities, availability and other information, which is displayed on our Platform. Although we will use reasonable skill and care in performing our Service, we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our Platform or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each Supplier remains fully responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates, availability and updates of services and activities) displayed on our Platform. Our Platform does not constitute and should not be regarded as a recommendation or endorsement of the service level or quality, qualification or (star) rating of any Supplier (or its facilities, venue, products or services) made available.
As a condition of your use of this Website, you warrant that all information supplied by you on this Website is true, accurate, valid to date and complete and that you will safeguard your account and will be completely responsible for any use of your account by anyone other than you. You also warrant that you are 13 years of age or older in order to register for an account and contribute to our Website.
Tripvendy does not knowingly collect the information of anyone under the age of 13. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement. In accessing or using the Website, you may be exposed to content that is offensive, indecent, inaccurate, objectionable, or otherwise inappropriate. Tripvendy does not endorse such content, and cannot vouch for its accuracy. You therefore access and use the Website at your own risk.
You and other users of our Website can contribute to the Website in a number of different ways, including submitting emails, writing reviews, making postings, uploading and posting photos or videos, making comments or suggestions, submitting ideas, filling out public profiles, rating other users' contributions and making other similar contributions or submissions to the Website or to Tripvendy (collectively, “Content”).
We may use your Content in a number of different ways, including, among other things, displaying it on the Website, reformatting it, translating it into other languages, editing it for clarity and grammar, incorporating it into advertisements and other works, creating derivative works from it, promoting it, distributing it, and allowing others to do the same in connection with their own websites, mobile properties, applications, and media platforms. Accordingly, please be aware that by submitting Content, you grant Tripvendy and its affiliates a worldwide, nonexclusive, royalty-free, fully paid-up, fully sublicensable, perpetual, transferable and irrevocable right to (a) use, adapt, translate, distribute, publish, reproduce, modify, create derivative works from and publicly display and perform such Content throughout the world in any media, now known or hereafter devised, for any purpose; and (b) use the name that you submit in connection with such Content. You also acknowledge that Tripvendy may choose to provide attribution of your comments or reviews at our discretion. You further grant Tripvendy the right to pursue at law any person or entity that violates your or Tripvendy’s rights in the Content by a breach of this Agreement. You acknowledge and agree that Content is non-confidential and non-proprietary. If it is determined that you retain moral rights (including rights of attribution or integrity) in the Content, you hereby declare that (a) you do not require that any personally identifying information be used in connection with the Content, or any derivative works of or upgrades or updates thereto; (b) you have no objection to the publication, exploitation, use, modification and deletion of the Content by Tripvendy or its licensees, successors and assigns; (c) you forever waive and agree not to claim or assert any entitlement to any and all moral rights of an author in any of the Content; and (d) you forever release Tripvendy, and its licensees, successors and assigns, from any claims that you could otherwise assert against Tripvendy by virtue of any such moral rights.
Tripvendy and its affiliates may display advertisements and other information adjacent to or included with your Content on the Website. You are not entitled to any compensation for such advertisements. The manner, mode and extent of such advertising are subject to change without specific notice to you.
Prices and special rates “Tripvendy Voucher”
The prices on our Platform are highly competitive. All activities prices are per person for your entire stay and all prices are displayed including VAT/sales tax and all other taxes (subject to change of such taxes), unless stated differently on our Platform or the confirmation email or ticket. Tickets are subject to validity as indicated on the ticket, if applicable. Sometimes cheaper rates are available on our Platform for a specific activity, product or service like special offers, seasonal discount, annual festivals and others. In other cases, a special discount is applied by Tripvendy Voucher as specified for services or activity on the website at the time of reservation. Obvious errors and mistakes (including misprints) are not binding. All special offers and promotions are marked as such.
The currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary.
Privacy and cookies
Free of charge
Our service is free of charge and we will not charge you for our Service or add any additional (reservation) fees to the rate. Suppliers pay a commission (being a small percentage of the activity, service or offer to Tripvendy.com after the end user has consummated the activity service or product of the Supplier.
When you book a reservation for a Product through the Website, Tripvendy collects your payment information and processes your payment as described below. There is no charge or service fee for processing credit or debit card payments. Full payment by credit or debit card is required to make a reservation. No refunds are available once an activity or/ and tour or/ and service have commenced, or in respect of any package, meals, visits, rides, accommodation or any other services utilized or partially consumed. Canceling a booking with Tripvendy can result in cancellation fees being applied. When canceling any booking you will be notified via email or telephone of the total cancellation fees. If you cancel at least 10 day(s) in advance of the scheduled departure, there is no cancellation fee.
If you cancel between 5-7 days in advance of the scheduled departure, there is a 50 percent cancellation fee.
If you cancel within 3 day(s) of the scheduled departure, there is a 100 percent cancellation fee.
The value of the transaction may be subject to taxes, duties, foreign transaction, currency exchange or other fees. Your bank or credit or debit card company may convert the payment into the local currency and charge fees, resulting in differences between the amount displayed on Tripvendy.com and Tripvendy affiliated websites, and the final amount charged to your bank account or credit or debit card statement. Please contact your bank or card company if you have any questions concerning any applicable conversion or fees. Under this agreement, the payment processing services for services purchased on this website are provided by Tripvendy®.
You will receive Tripvendy booking confirmation for each tour, event or service booked. In order to access and print your Tripvendy confirmation you will be provided access to a secure webpage hosted by Tripvendy that contains a link to your confirmation. You must provide your booking confirmation at the service provider site otherwise your booking is considered invalid. For security purposes, when presenting your confirmation you must present a valid ID and sometimes credit card by which the activity or service was booked. This generally applies only to attraction and show tickets. This helps us to prevent credit-card misuse.
Activity and service providers
Activity providers and services providers who post their services through our platform are independent contractors and not agents or affiliates of Tripvendy. Tripvendy does not screen or conduct background checks on all services, activities, rides and/ or tours. Your use of services, activities, rides and/ or tours are at your sole risk.
Tripvendy Vouchers and Tripvendy Lounge
Tripvendy offers special discounts, offers and time-limited promotions known as “Tripvendy Voucher” that gives you direct percentage discounts as listed beside the service or activity on the website at the time of purchase. You must have a Tripvendy Account in order to browse or book a “Tripvendy Voucher”. Tripvendy Voucher gives you multiple benefits and access to Tripvendy Lounge after a certain number of reservations depending in services and activities booked. Tripvendy Vouchers are confirmed instantly upon booking and all sales are final. If you cancel or amend a Tripvendy Voucher Deal, you will be charged a 100% cancellation fee.
Passports, Visas & Insurance
When you book international reservations with third-party suppliers using this Website, you are responsible for ensuring that you meet all foreign entry requirements and that your travel documents, including passports and visas, are in order. For passport and visa requirements, please consult the relevant embassy or consulate for information. Because requirements may change at any time, be sure to check for up-to-date information before booking and departure. Tripvendy accepts no liability for travelers who are refused entry onto a flight or into any country because of the traveler's failure to carry the travel documents required by any airline, authority, or country, including countries the traveler may just be passing through en route to his or her destination. As visa and health requirements are subject to change without notice, we recommend that you verify health and visa requirements with the appropriate consulate prior to departure. It is also your responsibility to consult your physician for current recommendations on inoculations before you travel internationally, and to ensure that you meet all health entry requirements and follow all medical guidance related to your trip. We strongly recommend that you purchase a comprehensive travel insurance policy prior to departure to protect your Product purchase. If you cancel your trip or significantly alter travel dates, your travel insurance policy may reimburse the cost of cancellation fees and related expenses. Please review your travel insurance policy carefully for related terms and conditions.
Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Tripvendy urges passengers to investigate and review travel prohibitions, warnings, announcements and advisories issued by their home country governments and destination country governments prior to booking travel to international destinations.
BY LISTING INFORMATION RELEVANT TO TRAVEL TO PARTICULAR INTERNATIONAL DESTINATIONS, TRIPVENDY DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.
Prepaid, cancellation and no show
By making a reservation with a Supplier, you accept and agree to the relevant cancellation and no-show policy of that Supplier, and to any additional (delivery) terms and conditions of the Supplier that may apply to your activity, service or visit (including the fine print of the Supplier made available on our Platform and the relevant set rules of the Supplier), including for services rendered and/or products offered by the activity or service provider (the delivery terms and conditions of an accommodation provider can be obtained with the relevant accommodation provider). The general cancellation and no-show policy of each Supplier is made available on our Platform on the Supplier information pages, during the reservation procedure and in the confirmation email or ticket (if applicable). Please note that certain rates or special offers are not eligible for cancellation or change.
Applicable city/service/tourist tax may still be charged by the Supplier in the event of a no-show or charged cancellation. Please check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation.
Further correspondence or communication
By completing a booking, you agree to receive (i) an email which we may send you an email giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your reservation and destination, and (ii) an email which we may send to you promptly after experiencing the services and activities offered through our platform inviting you to complete our guest review form. Please see our privacy and cookies policy for more information about how we may contact you.
Ratings, comments and guest reviews
The default setting of the ranking of Suppliers on our Platform is 'Recommended' (or any similar wording) (the "Default Ranking"). For your convenience we also offer other ways to rank Supplier. Please note that the Default Ranting system is created through a fully automatic ranking system (algorithm) and based on multiple criteria, which include not only the popularity of a Supplier among our visitors, but also customer service history and certain booking-related data (number of bookings, cancellations, conversion rate, etc.). On-time payment of commission by a Supplier and the commission percentage are also included in the algorithm; however, they are two of the several (but definitely not leading) factors in the Default Ranking. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever.
Intellectual property right
Unless stated otherwise, the software required for our services or available at or used by our Platform and the intellectual property rights (including the copyrights) of the contents and information of and material on our Platform are owned by tripvendy.com®, its suppliers or providers.